Our role in your privacy
If you are a one80 customer then you most likely have provided us, and will provide us in the future, with your personal data. We hope that this policy will help you understand what we do with your data and show you how trustworthy we are.
It is our responsibility to ensure that we handle your data lawfully, and more importantly, securely. It is also our job to inform yourself on everything we do with your data, which is why you are reading this policy
- Ensure that you read this and inform yourself about our data processing activities.
- If you provide us with personal data about other people, or if others give us your data, we will only use that information for the specific reason for which it was provided to us.
- By submitting the data, you confirm that you have the right to authorise us to process it on your
When and how we collect your data
From the first moment you interact with one80, we are collecting data. Sometimes you provide us with data, sometimes its obtained automatically.
You give us the rest of the data when you:
- Reserve a table;
- Inform us of any allergies or dietary requirements;
- Want to organise a private function; and
- Have any general enquiries
You can opt to give us this information via our website, over the phone or even face to face.
What data do we collect?
Name and surname, email address, phone number.
Any data indicating any allergies or dietary requirements.
Data that identifies you:
TripAdvisor profile names when leaving a review, Facebook profile names when contacting us via Facebook chat, etc.
Data on how you use one80:
Cookie data, website statistics and analytics. Please read the cookie data for the full list.
How and why we use your data
The new General Data Protection Regulation means that we can only use your data for certain purposes and for those reasons we must have a lawful basis to use said data. We obtain your personal data for the following purposes:
To be able to reserve a table we need to know how large your party would be, possibly also your location (indoor or outdoor) preferences and above all, we need to know your contact details. We ask this so that we could confirm your reservation closer to the date, should you have booked well in advance, and contact you if you are arriving later than the time you reserved for. Legal basis for processing: Legitimate interest.
Allergies and dietary requirements
It is not a necessity of ours to obtain your sensitive personal data pertaining to allergy or dietary requirements. We highly recommend that you inform us of such requirements when you have been seated. However, if you wish to inform us in advance, you may do so via any of our online channels or even over the phone. We only process this information if you choose to tell us about it, we do not ask this of you as a prerequisite of reservation.
Legal basis for processing: Vital interest, legitimate interest
General queries and customer support
The only information we require of you when managing your queries are basic contact details and your message. We need this to be able to reply and solve any issues you might have. Legal basis for processing: Legitimate interest.
We do not process any of your data for marketing in any way. Should we ever decide to change this, rest assured that we will not process your data for marketing without your consent. Legal basis for processing: Consent.
The two areas in which we gather data to improve one80 are through our cookies and through any reviews you may leave on our social media pages (TripAdvisor, Facebook, etc.)
Legal basis for processing: Legitimate interest.
What do these legal basis’ mean?
Processing data is necessary for our legitimate interest to fulfil our services and satisfy our customers.
Processing data is necessary in order to protect the vital interests of our customers.
Processing data is only allowed after obtaining our customers’ consent.
Your privacy choices and rights
You can choose not to provide us with personal data.
If you choose to do this, you are still allowed to use our website, but we might not be able to resolve
and requests without obtaining your data.
You can turn off cookies in your browser by changing its settings.
You can block cookies by changing some settings in your browser, and you can also delete certain cookies. This will still allow you to use our website, but you might not be able to access its full functionality and features.
You can exercise your rights by sending us an email at [email protected]
You have the right to:
- Be informed of everything we do with your personal data.;
- Request a copy of all the personal data we may hold on you;
- Rectify any personal data you may have previously give us;
- Request that we erase the personal data we may hold on you (this is not an absolute right, as we may be bound by certain legal obligations to retain your data for a certain period of time);
- Restrict processing of your personal data (although you understand that restricting processing may lead to our inability to fulfil a request);
- Request us to provide a copy of your personal data we may hold on you to another food and beverage handling organisation of your choice.
- Object to us using your personal data (again you understand that objecting to processing your personal data may lead to our inability to fulfil a request).
- Further rights referring to any automated decision-making and profiling. It’s important that you know that we do not use any automated decision-making tools and/or systems.
How secure is the data we collect?
We keep all digital data secure in an encrypted and password protected server with limited access to authorised personnel only, as well as our physical data in a locked cabinet. We have adequate levels of security appropriate to our company’s infrastructure and security framework.
Keep in mind
Unfortunately, data transmitted over the internet is not always 100% safe and secure and it’s very difficult to guarantee such security, and although we take all necessary precautions to ensure your data is safe, be aware that you provide us with your data at your own risk. If you ever think or believe that your data might have been breached, then please contact us immediately on [email protected]
How long do we store your data?
Besides our cookies, we store your data for one year from the date that it has been collected. Our reservation book on the other hand is purged at the end of our fiscal year.
Third parties who process your data.
We partner with third parties who run and host our website, and power our emails. It is sometimes necessary for us to share your data with these third parties, however it is only ever done in order for our online services to work well and be improved. We take appropriate steps to make sure that your data is processed securely and in accordance with this policy.
Helping us make this great.
Great job and well done for getting to the bottom of this document. We have designed this to be as transparent, informative, clear and useful as possible. We also welcome feedback from our customers to help us improve our services and make our words more informative for you. We try our best to make sure that this, and any other policy related to your personal data, is as up to date as possible, therefore we frequently upload our updated policy on our website, so please do not make this the last time you read this policy. If you’ve got any queries about your data please email us on [email protected].